Dispute Resolution Policy

The Qatar Domains Dispute Resolution Policy has been adopted by the Qatar Domains Registry, and is incorporated by reference into your Registrant Agreement, and sets forth the terms and conditions in connection with a dispute between you and any party other than the Registrar or us over the registration and use of a domain name registered by you.

The purpose of the Dispute Resolution Policy is to provide a best and easy alternative to litigation for the resolution of disputes between the registrant of a Qatar domain name and a party with competing rights in the domain name. Domain names are a valued commodity and often disputes arise, especially disputes related to trademarks and intellectual propriety.

Following are the Dispute Resolution Policy and Dispute Resolution Policy Rules.

Domain Name Dispute Resolution Policy

Domain Name Dispute Resolution Policy Rules


Qatar Domains Registry identified World Intellectual Property Organization “WIPO” Arbitration and Mediation Center, which is the global center specialized in Domain Names Dispute Resolution as provider of Domain Names Dispute Resolution

Have a complaint regarding a Domain Name?

All complaints regarding the eligibility of a Domain Name, the conduct of a Registrar in regards to a Domain Name should initially be directed to the Sponsoring Registrar, as found on the publicly available WHOIS Service. The Registrar will then either:

  • immediately report the complaint to the Qatar Domains Registry if the complaint is regarding the Reserved Word List;
  • confirm the details of Registrant Eligibility as contained in the Qatar Domains Registry Domain Name Registry System (for example, check that the Registrant’s company, business name or Trade Mark registration is still current).

If the details of its Eligibility as contained in the Domain Name Registry System are current, the Registrar is not required to take any further action. However, if the details of a Registrant’s Eligibility are not contained in the Domain Name Registry System, the Registrar must contact the Registrant and obtain new details as a matter of urgency; if the Registrant cannot provide Eligibility criteria the Registrar is required to request the Domain Name be deleted by the Qatar Domains Registry for failing to meet policy requirements. Note: Should the complaint be regarding the actions of the Registrar’s Reseller, then the Registrar’s own internal complaints process will take effect.

The Qatar Domains Registry will only commence investigation of a complaint should the complainant not be satisfied with the response received from the Sponsoring Registrar in relation to the complaint.

The complainant should maintain and provide as much documentary evidence of the complaint made and responses received from the Sponsoring Registrar, in order to facilitate the process.

The Qatar Domains Registry will acknowledge receipt of the complaint and indicate the timeframe for an expected response. The Qatar Domains Registry will endeavor to resolve the complaint as quickly as possible, however if the complaint is complex it may take several weeks to resolve. If this is the case, the Qatar Domains Registry will keep the complainant informed of the progress.

On receipt of the complaint, the Qatar Domains Registry will request a response from the Registrar involved. The Qatar Domains Registry will investigate the complaint based on the facts provided by both sides. The Qatar Domains Registry may seek further information from either side to assist with its investigation.

After conducting a full investigation, the Qatar Domains Registry will notify the complainant in writing of the outcome.

Main reason for Domain Name dispute.

Designed to enable users to locate computers (and people) in an easy manner, Domain Names have also acquired importance as business identifiers. As a result they have come into conflict with existing, pre-internet, business identifiers that are protected by intellectual property rights.

Domain Name disputes largely arise from the practice of cybersquatting, which involves the pre-emptive registration of trademarks as Domain Names by third parties. Cybersquatters exploit the first-come, first-served nature of the Domain Name registration system to register names of trademarks, famous people or businesses with which they have no connection. Since the process of registering Domain Names is relatively simple, cybersquatters can register numerous examples of such names. As the holders of these registrations, cyber squatters often then put the domain names up for auction, or offer them for sale directly to the company or person involved, at prices far beyond the cost of registration. Alternatively, they can keep the registration and use the name of the person or business associated with that domain name to attract business for their own sites.